Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery costs for the EU and the US are € 4.99. Worldwide delivery is € 9.99. Products such as mugs, jewelry, pillows and hats are sent separately, so the delivery on these products is € 4.99. If you order a T-shirt and a mug, delivery is charged for both products.
In our online Shop you can pay with PayPal.
It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 4 business days depending on the order’s destination.
We are partner with these global carriers to give you the best shipping experience: FedEx, DHL, Ups.com and DPD
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
When you place an order, you will receive a confirmation email. After payment, you will receive an invoice to your e-mail address. From 3-7 days we create a product. Delivery time is about 4 days. From payment to delivery is 4-14 days.
Yes. You will receive your invoice in PDF format in your account or via e-mail when your order is sent out to you.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Support to check whether we received your order.
If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.
Dr. Metalhead
11025 Westlake Dr Charlotte,
NC 28273 United States
