Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery costs for the EU and the US are € 4.99. Worldwide delivery is € 9.99. Products such as mugs, jewelry, pillows and hats are sent separately, so the delivery on these products is € 4.99. If you order a T-shirt and a mug, delivery is charged for both products.

Which payment methods are accepted in the Online Shop?

In our online Shop you can pay with PayPal.

How long will delivery take?

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 4 business days depending on the order’s destination.
We are partner with these global carriers to give you the best shipping experience: FedEx, DHL, Ups.com and DPD

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

When you place an order, you will receive a confirmation email. After payment, you will receive an invoice to your e-mail address. From 3-7 days we create a product. Delivery time is about 4 days. From payment to delivery is 4-14 days.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format in your account or via e-mail when your order is sent out to you.

What if I am not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Support to check whether we received your order.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.

To which address can I return the product in case of a complain?

Dr. Metalhead
11025 Westlake Dr Charlotte,
NC 28273 United States

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